Forty-seven passengers on an international AirAsia flight from Singapore to Bali were wrongly dropped off at the airport’s domestic terminal on Monday, May 16, Channel News Asia reported.
AirAsia flight from Singapore was carrying 155 passengers and landed at the Ngurah Rai airport in Denpasar, Bali at 11.54 pm.
Mr Farid Nugraha, corporate secretary of the airport management company, PT Angkasa Pura I told local news portal Detiknews that AirAsia had provided three buses to transport the passengers of QZ509 to the international arrival terminal.
“When transporting the passengers of flight QZ509, there was miscommunication between the first bus driver with the flight controller on duty and as a result, 47 passengers from the international flight were directed to the domestic arrival terminal,” he said.
AirAsia ground handlers and airport security immediately instructed the passengers to board the bus again and they were taken to the correct international arrival terminal.
This is the second time in a week that international passengers to Indonesia have been wrongly disembarked at a domestic terminal.
Last week, passengers on Lion Air flight from Singapore to Jakarta exited the Soekarno-Hatta airport via the domestic terminal without going through immigration, also through a mistake by ground crew.
Lion Air and AirAsia are reportedly being investigated by the Ministry of Transportation.